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Terms Conditions That Run Your Account

These terms set out what you agree to when you open and use your net11c account — from how your wallet works to how we handle disputes. Access is available where local law permits, so read through before you start.

Account Wallet RulesJazzCash · Easypaisa · RaastPakistan-Local AccessDispute ProcessAccount Security

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ACCOUNT PROTECTION

How We Protect Your Account and Data

Account security and data handling sit at the core of how we run the platform. Here is what we do and what you can ask us to do.

Data We Hold

We store your registration details, wallet information, and transaction history. This data is used only to run your account and process payments via JazzCash, Easypaisa, or Raast.

Cookie Use

We use session cookies to keep you logged in across your phone and browser. No third-party advertising cookies are placed without disclosure in our separate cookie notice.

Retention Period

Account data is kept while your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold at any time by contacting support.

Change Requests

To update your registered wallet number or request account closure, contact support with your registered details. Changes to payment accounts require a verification step before they take effect.

What These Terms Actually Cover

net11c Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you accept these terms in full. They apply to every session, every deposit, and every withdrawal you make through the platform. Your account is personal — it cannot be shared or transferred to another person. Deposits processed via JazzCash, Easypaisa, or Raast

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are credited once the transfer is confirmed on our end; we do not control how quickly each payment provider processes the transaction from your side. Withdrawals follow a verification step tied to your registered wallet — the same JazzCash, Easypaisa, or Raast number used to deposit.
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We reserve the right to request identity confirmation before releasing funds, and any account suspected of policy violations may be suspended while we review it. These terms are governed by applicable law and are available to you in regions where such services are permitted under local
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regulation. If any clause conflicts with the law in your jurisdiction, that clause does not apply to you — the rest remains in effect. We update these terms when our policies change, and continued account use after an update means you accept the revised version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT PATHS

How to Reach Us on Policy Questions

If something in these terms is unclear or you want to raise a concern about your account, we have a few direct ways to get in touch. Policy questions are handled by the same support team that manages account and wallet queries, so you won't be passed around.

Live Chat Start a chat from your account dashboard. Our team handles terms and account queries directly — no need to send a separate email for most questions.

Email Support Write to us at support@net11c for formal policy queries, withdrawal disputes, or account-status concerns. Keep your registered wallet number handy.

Account Help Centre Check the Help section inside your account for quick answers on payment rules, withdrawal steps, and what to do if a transaction doesn't clear.

Common Questions About These Terms

These are the questions we hear most often about account rules, payment terms, and how to raise a concern.

The core terms are the same regardless of which payment method you use. The specific clearing time depends on your provider, but the account rules that govern your wallet and withdrawals stay consistent.

No. Your deposit wallet must match the name and number registered to your account. Mismatched payment details will trigger a review, and funds may be held until identity is confirmed.

Serious breaches can lead to account suspension. During a review, your balance is held, not deleted. If the account is closed for a policy violation, we follow the applicable rules on returning funds where the law requires it.

The current version is always on this page. If you need a record of the version active on the date you registered, contact support with your account details and we'll respond by email.

Email support@net11c with your account reference and the specific transaction or decision you're disputing. Our team reviews each case and responds with the relevant policy section applied.

Access and specific rules may vary depending on local law in your region. Where a term conflicts with applicable law where you are located, that term does not apply to you specifically.

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